At Safeguard360, customer satisfaction is our top priority. Since we provide digital antivirus and security products, refunds and returns have specific guidelines:
- Digital Products: All software license keys and digital downloads are non-returnable once delivered.
- Eligibility for Refund: Refunds are considered only if a product cannot be activated due to technical errors or incorrect delivery.
- Request Process: Contact our support team within 7 days of purchase with order details for verification.
- Verification: Our team will verify activation attempts and product eligibility. Approved refunds are processed to the original payment method.
- Replacement Policy: Invalid or defective license keys will be replaced immediately after verification.
- Exclusions: Refunds are not provided for misused, altered, or already activated products.
We aim to resolve all issues promptly to ensure a smooth experience.
